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RETURNS & REFUNDS

Here you will find everything you need to know about our return policy.

Types of returns

Warranty

Return of parts that were mounted and failed to function during the warranty period.

Shipping damage

Return of items that were damaged during delivery.

Simple return procedure

Simple return procedure

How does it work?

  1. Initiate a return request

    Contact your support manager via email or phone to initiate a return request. For warranty returns, ensure you have all the necessary details (e.g., VIN number, installation/removal dates).

  2. Receive the return label

    Once the return request is processed, you will receive a return label via email. If the return is due to shipping damage or a warranty issue, AUTODOC TRADER will cover the shipping costs.

  3. Pack the items

    Pack all the items you wish to return in one parcel and attach the return label to it.

    For order totals of over 2000 €, palletised shipping will be required. Please contact your support manager for instructions regarding pallet returns.

  4. Hand over to the courier

    Arrange for courier pickup or drop the parcel off at a designated courier drop-off point.

  5. Wait for the outcome of inspection

    Once the returned items are delivered to our warehouse, they will undergo inspection. For warranty claims, some items may require an additional evaluation by the manufacturer to ensure the claim is valid. You will be notified by email about which items have passed inspection and been accepted for return.

  6. Receive the refund

    Once the inspection process is completed and items are approved for return, the refund will be processed. Refunds are generally issued within 5 working days after the inspection. The refund will be credited to the original payment method.

Return terms

Warranty returns:

Can be requested within 2 years from the delivery date.

Shipping damage:

Must be reported within 14 days from the delivery date.

Refund process details

Refunds are issued through the same payment method used for the original transaction (e.g., bank transfer, credit card). Once the inspection is complete and the return accepted, you will receive a confirmation email, and the refund will be processed.

If all or part of the order was paid for with a coupon, only the amount actually charged will be refunded. The coupon value will not be refunded or reimbursed.

What happens if the inspection result is negative?

If the inspection finds that the items do not qualify for return, you will be informed by email. The items will be stored in our warehouse for 2 months. You can request that the items be sent back to you at your expense. After 2 months, any unclaimed items will be disposed of.

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